What is the ESP?

› Anticipated Express Support Program

› 3 year Maintenance Agreement w/ Service Unit

› Quick response

Repair Process

› Typical Repair

› PC shuts down during a power failure - 1 day

› End user alerts IT and UPS needs repair - 1 day

› IT bundles all the UPS for repair - 10 days

› Purchasing puts up an RFQ - 7 days

› PO is awarded - 2 days

› Schedule pullout - 2 days

› UPS is repaired, delivered then finally installed - 7 days

› PC & Data Unprotected for 30 days!!!

WHAT IS ESP PROCESS

› UPS is not working- 1 day

› Reports to APC Service Center- same day

› Service unit delivered- next business day

ESP Package Includes

› Pullout & Delivery

› Service Unit

› All parts & labor

› Battery change-out

ESP Simple Conditions

Pre-qualifications

› Applicable from BK to Smart-UPS models

› Unit must be working

› 25 units of any model per enrolment

Exclusions

› Tampered

› Extensive physical damage

ESP Benefits

› Peace of Mind

› Maximizes UPS availability

› Shortcuts internal process

› Price protection